Everything you see on my site is created in my glass studio in Loughborough.

I don't currently offer courses but I've had plenty of requests. If you would be interested in knowing about future courses please drop me a line.

Stained glass is usually worked cold, using glass that is cut into shapes and then built into a design using lead 'came'.

Glass is made from silica, which starts as sand, which tends to have impurities in it giving the glass a greenish tint. That's why most early glass was that colour. Nowadays we've learned how to create a wide range of colours into glass by adding minerals and metals. For example cobalt produces a rich blue colour, whilst sulphur is used to make amber or yellow glass.

I've experimented with different makes of glass over the years. Nowadays I prefer to work with Bullseye Glass, which is made in Portland, Oregon. I've found it to be the most consistent in firing, and it has a softness that makes it easier to work with. In addition Bullseye offer a wide range of colours and designs of glass, and have good technical support when needed.

I'm pleased you raised that. Like any responsible trader, it's important that I tell you about the basis on which I sell my products. Please read these details carefully, as if you go ahead with a purchase you will be deemed to accepted them. Hopefully it's all clear but if there's anything you're not sure about please don't hesitate to ask. My Terms and Conditions 1. Introduction Welcome to Sue's Glass Studio. By using my website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. 2. Definitions "I", "we", or "our" refers to me, Sue Jervis trading as Sue's Glass Studio. "You", "your", "customer" refers to the individual accessing or using our website. 3. Products All products sold on this website are handmade fused glass or related items. Due to the nature of handmade products, there may be slight variations in colour, design and/or dimensions (that's what makes them unique!). On request I will send you a picture of the specific item you will receive where this differs from the website details. 4. Orders By placing an order, you confirm that you are at least 18 years old and are legally capable of entering into binding contracts. All orders are subject to acceptance and availability. 5. Pricing All prices are displayed in GBP. I am not registered for VAT. I reserve the right to change prices at any time. 6. Payment Payment can be made by credit or debit card. Your payment information is processed securely. I can also accept payment by bank transfer, please contact me for details if you wish to use this method. 7. Shipping and Delivery I aim to process and dispatch orders within 48 hours. If this is not possible I will contact you and give you the option to cancel your order. If you ask me to make an item for you I will let you know the expected delivery date. Delivery times may vary based on your location. We currently only ship within the UK. 8. Returns and Refunds If you are not satisfied with your purchase, you may return it within seven days of receipt for a full refund, provided it is in its original condition. You will be responsible for the cost of return postage. To initiate a return, please contact me as soon as possible using the contact details on my website. 9. Breakages If an item arrives with obvious damage, please let me know as soon as you can. You should send a photo clearly showing the damage and on receipt I will make a full refund of the purchase price. The decision to offer a refund will be at my discretion at all times. 10. Privacy Policy Your privacy is important to me. Please refer to my Privacy Policy for information on how I collect, use, and protect your personal information. 11. Changes to Terms I reserve the right to amend these Terms and Conditions at any time. Changes will be posted on this page, and it is your responsibility to review them regularly. 12. Governing Law These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England. 13. Contact Information For any enquiries, please contact me using the contact details on my website.

Privacy Policy Your privacy is important to me. Here is my policy on holding and storing your data. Privacy Policy Last Updated: 23/11/2024 I am committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how I collect, use, and protect your information when you visit my website and make a purchase. 1. Information I Collect I may collect the following types of personal information: Names Email addresses Payment information (processed through Wix Payments) 2. How I Use Your Information I use your personal information for the following purposes: To process and fulfill your orders To communicate with you regarding your order To send you marketing communications, if you have opted in to receive them To improve my website and services 3. Marketing Communications With your consent, I may use your name and email address to send you promotional materials, newsletters, or other information about my products. You can opt out of receiving these communications at any time by following the unsubscribe instructions included in the emails. 4. Data Protection I take reasonable steps to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is completely secure, and I cannot guarantee the absolute security of your information. 5. Sharing Your Information I will not sell, rent, or lease your personal information to third parties. I may share your information with trusted third-party service providers (such as Wix Payments) to help me operate my website and conduct my business, provided that those parties agree to keep this information confidential. 6. Your Rights You have the right to: Request access to the personal information I hold about you Request correction of any inaccurate or incomplete information Request deletion of your personal information Withdraw your consent for processing your personal information at any time To exercise these rights, please contact me using the information provided below. 7. Cookies My website uses cookies to enhance user experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. 8. Changes to This Privacy Policy I may update this Privacy Policy from time to time. Any changes will be posted on this page, and I encourage you to review it periodically. 9. Contact Me If you have any questions or concerns about this Privacy Policy or my data practices, please contact me at: Email: sue@suejervis.co.uk Phone: 07811 280138

I will accept returns if the item isn't wanted. You must return the item within 7 days of delivery, and you are responsible for return postage costs. You will also be responsible for any loss in value if an item isn’t returned in original condition. Have a look at my Terms and Conditions for more information.

If you have met the conditions for a refund I will allow you to exchange your purchase if you prefer. You must return the item within 7 days of delivery, and you will be responsible for return postage costs, as well as for any loss in value if an item isn’t returned in original condition. Have a look at my Terms and Conditions for more information.

I aim to despatch orders within 48 hours. Where that isn't possible for any reason, I'll let you know and offer you a choice of whether to continue with your order or not. Have a look at my Terms and Conditions for more information.

I currently only ship to the UK, but if you are outside the UK and are interested in purchasing an item please get in touch and I'll let you know if I can help you. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.